T&Cs The Hub at Shinfield Studios
WSH AND ASSOCIATED BRANDS THE HUB AT SHINFIELD STUDIOS SCHEME
TERMS AND CONDITIONS
The Hub at Shinfield Studios Scheme is operated by WSH Limited, TVP2, 300 Thames Valley Park Drive, Reading, United Kingdom RG6 1PT, Registered Number 1962583 (“WSH” or “we”).
These Terms and Conditions apply to your participation in and use of any feature on offer by The Hub at Shinfield Studios scheme, and any order you place through The Hub at Shinfield Studios Scheme at a location at which WSH and associated brands provides catering services to its clients (“Location”) (which, for the purposes of these Terms and Conditions, is the “Employer”).
The Hub at Shinfield Studios Scheme enables you to use the mobile application (the “App”) and The Hub at Shinfield Studios website (together the “Scheme”) to (i) use the Click & Collect system to order, collect and/or arrange delivery of certain products at Locations (“Click & Collect”); and (ii) the collection and redemption of loyalty points/stamps and to potentially benefit from promotional vouchers at participating Locations (“Vouchers”). The Scheme will need be registered to your personal account (“Account”) in order for you to use Click & Collect and/or receive the benefit of loyalty points/stamps and Vouchers (if applicable).
Use of any feature of the Scheme will constitute acceptance of these Terms and Conditions which, together with our Privacy Notice and Cookie Policy, govern our relationship with you in relation to any feature of The Hub at Shinfield Studios Scheme.
You must be aged 16 or over to participate in The Hub at Shinfield Studios Scheme and access any of the features described above.
- THE HUB AT SHINFIELD STUDIOS SCHEME
As an employee of the Employer or another person approved by the Employer, you may go to The Hub at Shinfield Studios Scheme website: https://shinfieldstudios.mcr-symphony.net//Login.aspx (the “Website”), or download the App which enables you to participate in The Hub at Shinfield Studios Scheme. Using either the Website or the App, you can (i) order, collect and/or arrange delivery of certain products at your participating Location; and (ii) collect loyalty points/stamps on purchases made at the Location, and potentially also benefit from Vouchers.
- REGISTERING YOUR ACCOUNT
The App is free of charge and can be downloaded from the Google Play Store or Apple App Store. Certain mobile devices may not support the App, in which case you will not be able to use it. You will need to register your mobile device against your Account before the App can be used. You can use the App to create a new Account or you can register the App against your existing Account. If you change mobile devices, you will need to re-download the App and login on your new mobile device in order to access your Account.
You can alternatively register an Account by going to the Website. An Account registered on the Website can also be accessed and used via the App.
The Scheme is only available with an internet connection and any and all charges incurred during your use of the Scheme are subject to your agreed terms and conditions with your internet or mobile provider.
Where there is an option to register for a particular area of the Scheme and you choose or are provided with a user identification code, username and/or password, you should treat this information as confidential. Each registration is for a single user only. We reserve the right to disable any identification or password, chosen or allocated, at any time, if in our reasonable opinion we believe you have failed to comply with these Terms and Conditions. You are responsible for the security of any passwords issued to you.
The Scheme may be suspended temporarily or permanently and without notice in case of system failure, maintenance or repair or for other reasons beyond our control. We reserve the right to make changes to the Scheme from time to time, to include the removal, modification and/or variation of any elements, features or functions of the Scheme.
Other than personal information covered under our Privacy Notice and Cookie Policy, any material you post to the Scheme (where this is possible) shall not be confidential. We shall be free to copy, disclose, distribute, incorporate and otherwise use any material and data, images, sounds, test and other material embodied in the posting or upload for any purpose. You must not post any material on the Scheme that is threatening, offensive, discriminatory, blasphemous, in breach of confidence or privacy or any material that could cause any harm to the Scheme through the use of viruses, logic bombs, malicious software, worms or any similar technical misuse of the Scheme. Any misuse shall be disclosed to law enforcement authorities at our discretion.
- IMPORTANT POINTS TO NOTE IN RELATION TO THE SCHEME
You may only use the App at your Employer’s Location(s). The App may not be used at sites of our other clients that are participants in The Hub at Shinfield Studios Scheme. If your Employer has multiple Locations which are participants in The Hub at Shinfield Studios Scheme, the use of the App at multiple Locations will be subject to our approval (as agreed with the Employer).
You may cancel and/or delete your App at any time but if you do so, you may forfeit the right to any points that have accumulated on your Account that have not been used. We may ask you to delete the App in accordance with our instructions.
It is your responsibility to maintain the confidentiality of your passwords and Account information. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or Account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us using the email address set out in paragraph 7 (General) below. If we become suspicious of any fraudulent activity coming from your Account, we reserve the right to refuse you access to your Account and can delete the Account.
- CLICK & COLLECT (AND DELIVERY)
Placing an order
At participating Locations, you will be able to browse, select and order certain products online via the Scheme by using the Click & Collect system. To make a purchase, select any items that you wish to add to your order and proceed to the checkout screen. After you have finished your selection, click on “Proceed to Checkout” and you will be asked for certain details to complete your order and make payment.
Items selected in an order may be (i) collected by you from a designated collection point at a Location (a “Collection Point”), and/or (ii) delivered to you at a designated delivery point at a Location (a “Delivery Point”). When placing an order, the Scheme will prompt you at the checkout screen to select either a Collection Point or a Delivery Point. You will also be prompted to select your preferred time slot for collection or delivery of your order. You will only be able to collect and/or receive delivery of an order at a Collection Point and/or a Delivery Point at your Employer’s Location, no other collection or delivery locations will be accepted by us.
The acceptance of orders via the Scheme for products shall be at our entire discretion. Our acceptance of an order occurs when you receive an on-screen message, email confirmation or push notification on the App confirming your order has been placed. Up until this point, we may decline to provide you with the products without giving any reason. Our confirmation of your order will include details of your order which you may need to present to collect and/or receive delivery.
Should you have any difficulty in placing your order via the Scheme, or if you would like further information on the products available to purchase, product prices, the available Collection Point(s) and/or Delivery Point(s) at a Location, and the available time slots for collection and/or delivery, please contact a WSH and associated brands employee at the Location or your Employer.
Payment
During the checkout process you will be asked to enter your payment details. Where you are using either a credit or debit card, by completing your payment details you confirm that the credit or debit card being used is yours. Payment will be made online via the Scheme at the checkout screen. There may be one or more methods of purchase available at a Location. Unless otherwise stated in writing the prices quoted on the Scheme are inclusive of VAT and any other applicable taxes.
At participating Locations, you may have the ability to make payment at till point using your App (“Cashless System”). You can ask at the Location(s) whether the Location offers a Cashless System.
To use the Cashless System, the App can be topped up using a credit or debit card. You can check your balance online via your Account. You will only be able to redeem your pre-paid credit against future purchases at participating Locations of your Employer. The transaction total will be deducted from the balance on your Account. By using the Cashless System, you will still automatically accrue loyalty points on your Account on valid purchases made. There is no minimum amount that can be loaded on to your Account and it is your responsibility to ensure that the figure entered for authorisation is correct.
Your order and refunds
You should always check your order when collecting it at the Collection Point or at the time of delivery at the Delivery Point. Unless you notify one of the WSH and associated brands employees at the Location immediately on receipt of the order that any part of the order is missing or incorrect, this constitutes your acceptance of a complete and satisfactory order.
You will comply with any instructions and recommendations of ours in relation to the storage and/or use of products (for example and without limitation, use by dates).
If we supply you with a product which is not of satisfactory quality, unfit for purpose or is not as described, you can return it for a full refund. In the event of an error, whether on the Scheme, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. In the unlikely event that the items ordered are not available or we cannot supply you with the product(s) ordered, we will inform you of this and you may choose equivalent product(s) of the same value or we will refund any amounts already paid by you.
If you are entitled to a refund under these Terms and Conditions, we will make the refund due to you as soon as possible to the same method used for payment. Please allow 3-5 business days for any refund to be processed (this will be in addition to your individual banking lead times which may take longer).
Our delivery service may be delayed in the event of a high volume of orders. If our delivery of your order is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to receive a refund for any products you have paid for but not received.
We reserve the right to decline to accept any order we may consider unreliable based on the user’s history.
Cancellation
Please be aware that statutory rights of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to certain products (for example, food). Orders cannot be cancelled on the day of collection and/or delivery. Some Locations may offer you the ability to cancel and order once it has been placed, please contact one of the WSH and associated brands employees at your Location for more information.
- COMPANY ID CARD
If your Location enables the use of the Foods Rewards Scheme via your Employer’s company ID card you will need to know what the ID card number is in order to register it with your Account. If in doubt, the department who issued your card should be able to tell you the card number, this is usually the security department. Your Employer’s company ID card will need to be registered with your Account before using any feature of The Hub at Shinfield Studios Scheme.
- YOUR LOYALTY POINTS/STAMPS
Loyalty points/stamps can be accrued and redeemed against certain purchases made at the Location(s) via the Scheme. We reserve the right to change the value of the loyalty points/stamps accrued on any purchase or product and restrict the products against which loyalty points/stamps may be redeemed at our discretion (and as may be advised to us by the Employer). Please ask a WSH and associated brands employee at the Location for more information.
Points/stamps cannot be accrued or redeemed against any functions and some designated products are excluded.
The points/stamps will be earned against purchases via the Scheme at the time of purchase when the transaction is complete, or where a till and card reader is present, when payment is complete. If you cancel an order or are entitled to a refund in accordance with these Terms and Conditions, any points/stamps you have accrued against such order (or part order) will be removed from your Account. If you cancel an order or are entitled to a refund in accordance with these Terms and Conditions, which was purchased by redeeming points/stamps, we will reissue the value of such points/stamps to your Account.
If the loyalty terminal is not working and/or if our systems are down due to an event beyond our control, you may not be able to accrue points/stamps. However, we will not be responsible for any loss suffered by you in such circumstances particularly if you are unable (in these circumstances) to collect or redeem points/stamps against your current transaction.
Points/stamps will accrue on the entire transaction (provided no excluded items are being purchased).
An Account can hold an unlimited number of loyalty points/stamps. You can check how many points/stamps you have and also redeem points/stamps at the Location and on any purchase through the App. You can also check the number of loyalty points/stamps you have collected by visiting the App or logging into your Account on the Website.
You will earn a specific number of loyalty points/stamps for each complete pound (£1) or euro (€1) (as applicable) spent as may be advised to you at the Location. You can only earn a maximum of 1000 points per transaction. We may, however, change the number of points/stamps you can collect and will display notices at the Location, should that happen.
You will only be able to redeem your loyalty points/stamps against purchases made at the Location(s). Each point has a redemption value of 1 pence (1p) or 1 cent (1c) (as applicable). The number of points used will be deducted from your Account.
When using your points to make a part of full payment, all available points must be redeemed against the purchase.
If you have a discrepancy regarding the number of points/stamps on your Account, we may require you to provide receipts as proof of purchase to back up any claim. If the evidence is satisfactory (to us), we will change the points/stamps allocated to the applicable Account to reflect the correct position.
We will not exchange points/stamps for cash and reserve the right to remove from your Account any points/stamps that have not been redeemed for over 12 months.
- GENERAL
WSH and associated brands can cancel or withdraw the Scheme (whether in relation to your Employer or generally) for any reason at any time. In such circumstances, we will endeavour to provide you with as much written notice as possible.
We may also change these Terms and Conditions as is necessary by updating them on our Website. You should therefore check the Website from time to time to review these Terms and Conditions, because they are binding on you.
Any graphics, artwork, information, trademarks, audio or video (the “Intellectual Property”) are either our property or licensed to us by a third party. You may only use the Intellectual Property for your personal non-commercial use, unless you otherwise have our prior written approval.
We shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event beyond our control. To the extent permitted by law, but excluding liability for death or personal injury caused by our negligence, fraud or misrepresentation, we will not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort, contract or otherwise) in connection with the App, Website or The Hub at Shinfield Studios Scheme, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the App, Website or otherwise connected with The Hub at Shinfield Studios Scheme. To the extent that we may be liable, our aggregate liability to you shall not exceed the amount directly paid by you to participate in The Hub at Shinfield Studios Scheme.
We do not accept any responsibility for any errors or omissions on the Scheme and we may make changes to the Material on the Scheme in our sole discretion. In particular, we do not represent nor warrant that the Scheme will be error free, free of defects or harmful components, or that defects will be corrected.
We may transfer the benefits of these Terms and Conditions to a company in the same group as WSH and associated brands and if we do so, your rights will not be affected in any way.
These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the English Courts.
Please retain these Terms and Conditions for your records. If you have any queries about The Hub at Shinfield Studios Scheme or about these Terms and Conditions, please contact us at shinfieldstudio@baxterstorey.com or you can write to us at WSH Limited, TVP2, 300 Thames Valley Park Drive, Reading, United Kingdom RG6 1PT, Registered Number 1962583.